Here at DSP we often find that many people are unsure as to what exactly is a Managed Service so we have trawled the internet (well Wikipedia) and a few of our staff to give you some definitions of what actually is a Managed Service ...
Managed services are the practice of outsourcing day-to-day management responsibilities and functions as a strategic method for improving operations and cutting expenses. This can include outsourcing database, production support and lifecycle build/maintenance activities.
A managed service provider (MSP) is a type of IT Service Company that provides database, server, network, and specialized applications to end users and organizations.
Marcus Cowles – Head of DSP Managed Services says:
Dsp’s DBA Managed Service provides a comprehensive business-as-usual support service for Microsoft and Oracle databases which incorporates pro-active response, 24x7 support, database availability/performance monitoring and clear demonstrable value through incident management and service/technology reporting. dsp’s managed service offering is designed to provide the consumer with peace of mind, resource scalability, environment stability and ease of management of the database estate.
Tom Watson – Lead DBA at DSP says:
DSP’s DBA managed service means a complete safety net to your technical environment. It is the trust that you can have in a team to look after, both proactively and reactively, an ever-changing database environment. Above all, it is the knowledge that you have a team of experts to cover all areas of issues!
Alkesh Chavda – Business Development Lead at dsp says:
DSP’s managed service is a specialised remote 24x7 Microsoft and Oracle database support service, which is a proven and very effective method of delivering expert DBA services for a fraction of the cost of employing dedicated personnel.