---
title: Top 6 reasons why Clients call us for DBA Support
description: As Oracle Database, E-Business Suite, Microsoft SQL Server specialists and Managed Service providers there are a number of reasons why we get inbound enquiries for our services.
---

[DSP Blog ](https://content.dsp.co.uk)

# [Top 6 reasons why Clients call us for DBA Support](https://content.dsp.co.uk/top-6-reasons-why-clients-call-us-for-dba-support)

 Written by [Jon Cowling](https://content.dsp.co.uk/author/jon-cowling) | 05-Feb-2016 15:59:31

# Top 6 reasons why Clients call us for DBA Support

As [Oracle Database](https://www.dsp.co.uk/oracle-database-consultancy), [E-Business Suite](https://www.dsp.co.uk/oracle-e-business-suite-consultancy-services), [Microsoft SQL Server](https://www.dsp.co.uk/sql-server-consultancy) specialists and [Managed Service](https://www.dsp.co.uk/managed-services) providers there are a number of reasons why we get inbound enquiries for our services. One of our Business Development Managers talks us through DSP’s top 6:

**1. To compare prices / Guidelines on getting 3 quotes** – Government legislation or board level insistence that each service provider’s pricing needs to be periodically checked for competitiveness

**2. Existing Supplier Problems** – recent changes in their incumbent’s operation has caused the service to dip, usually at a critical time for that client

**3. Technology Change** – a new ERP system or other line of business application is to be implemented, limited skills internally to support or implement the new database environment

**4. Cost and/or Staff reduction** – Cutbacks forcing alternative methods of service delivery

**5. Expansion and Scalability** – Foreseen business growth doesn’t match current resource workloads

**6. Service Continuity** – 24*7 cover, holiday cover and 3rd line support for issues beyond the technical capability of internal resource

These are generic requirements that bring clients to review their DBA support set-up. In-bound enquirers generally do a search engine search and research suitable bidders.

This is where [DSP](https://www.dsp.co.uk/about-us) and our competitors come into play. But what happens then? Why do our prospects choose to use DSP over others in the marketplace? Common reasons include:

**1. People** – they enjoy doing business with us, like how we work and can see a long term relationship working well

**2. Credibility** – They see our market awards and the kinds of clients we currently serve

**3. Service Levels** – They notice what we contractually commit to differs from our competitors and are negotiable

**4. Capability** – all in all they buy into our ability to deliver technical support at a high level

Few companies actually buy off us because of our specific Monitoring platform – or because they want just for 24*7 or 3rd line support. They use us as a strategic long term partner, not a commodity service provider. Interesting. Well I think so anyway …

[View full post](https://content.dsp.co.uk/top-6-reasons-why-clients-call-us-for-dba-support)

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