Oracle EBS R12.2 Upgrade Services Explained

Ben Morris 27-Jul-2023 15:24:39

If you're considering an Oracle EBS R12.2 Upgrade, this blog will help you understand the process.

DSP is well positioned to help you navigate the journey, using our proprietary four-stage Kairos™ upgrade approach and leveraging our experience of many successful Oracle EBS upgrades. Our upgrade services are designed to ensure a smooth and successful transition to R12.2 while minimising disruptions to your business operations.

The latest Oracle EBS update was in November 2022, which focused on Enterprise Command Centers. The update brings many benefits, including enhanced features, improved performance, and increased stability. However, the upgrade process can be complex and time-consuming if not handled properly. That's where DSP’s Oracle E-Business Suite Upgrade Services come in.

Upgrade Assessment:

The upgrade process begins with a thorough assessment of your existing EBS environment. This includes analysing your current configuration, identifying customisations and extensions, and evaluating any third-party integrations. This assessment helps in understanding the scope of the upgrade and formulating a tailored upgrade strategy. Part of this stage involves:

  • Functional workshops
  • CEMLI inventory
  • Architectural review

Upgrade Planning:

Once the assessment is complete, an upgrade plan is developed, outlining the necessary steps, timelines, and resource requirements. The plan considers factors such as testing cycles, business needs, new features to be used and post-upgrade support. A well-defined upgrade plan ensures a structured and organised approach to the upgrade process.


The upgrade is the application tier change to R12.2. This may also include upgrading the underlying database, installing the required patches and updates, and addressing any compatibility issues. DSP’s experienced consultants will handle the technical aspects and any required remediation to ensure a seamless upgrade.

Optional Migration:

Our migration to a managed services consists of the following:

  • Service management systems & processes
  • System review
  • Incident, problem & change management
  • Proactive advice and guidance

Managed Service Support:

After the upgrade, ongoing support is vital to address any issues, knowledge transfer, and optimise the system's performance. DSP’s Oracle E-Business Suite Upgrade Services can include post-upgrade support to help you resolve any challenges that arise and ensure a smooth experience for end-users. If you opt to include the managed service, the benefits consist of the following:

  • The upgrade costs can be spread over the term of the managed service agreement
  • Typically, the additional cost of the upgrade is less than that of taking the more traditional project-based approach
  • The same resources providing business-as-usual support also perform your upgrade

By leveraging our Oracle E-Business Suite Upgrade Services, you can mitigate risks, minimise downtime, and successfully implement R12.2. With the guidance of experienced consultants, you can navigate the complexities of the upgrade process and maximise the value of your EBS investment.

Don't let the fear of a complicated upgrade hold you back from reaping the benefits of R12.2. Contact our team today to learn more about Oracle E-Business Suite Upgrade Services and embark on a smooth transition to the latest version of Oracle E-Business Suite.

Upgrade your Oracle EBS to R12.2 and unlock its full potential!

Oracle EBS R12.2 Upgrade Customer Success Story:

Learn how Middlesex University collaborated with DSP to achieve a successful Oracle EBS R12.2 Upgrade. This customer success story showcases the challenges faced, the upgrade process, and the benefits achieved. Discover how Middlesex University optimised its EBS system for enhanced performance.