In today’s fast-moving digital landscape, even a few hours of vulnerability can pose significant risks. Recently, DSP, a leading Managed Services Provider (MSP), demonstrated the true value of proactive IT management when a critical software vulnerability was discovered that threatened to expose sensitive client data.
The Challenge
On Sunday, 5th October 2025, our monitoring systems flagged an urgent security advisory from Oracle. The vulnerability, found in Oracle E-Business Suite (EBS), could allow ransomware attacks to client environments if left unpatched. With dozens of customers relying on this software daily, time was of the essence.
Rapid Response and Coordination
Our incident response team immediately activated our Security Response Protocol, a standardised process designed for exactly these scenarios. Within minutes, our engineers assessed the vulnerability, validated the patch from Oracle, and developed a secure and safe deployment plan.
Using our centralised remote management and monitoring (RMM) platform, our expert DBAs began the process of installing and verifying the security update to all affected client systems. This was backed up by liaising with our customers to ensure thorough testing was carried out, confirming no adverse impact.
Communication and Transparency
Clear communication was just as critical as technical precision. Customers received timely notifications explaining the issue, the steps being taken, and the expected impact on their operations. Thanks to thorough testing and close scheduling with our customers, downtime was minimised, and every instance of every system was secured in a controlled schedule, with the first system being deployed 12 hours after the initial alert.
The Outcome
By combining automation, expertise, and disciplined processes, DSP was able to protect all client environments before the vulnerability could be exploited. More importantly, this incident reinforced the value of having a trusted MSP partner, one that not only reacts quickly to threats but also anticipates and neutralises them efficiently.
In cybersecurity, speed and coordination make all the difference. This rapid, coordinated response wasn’t just a win for our clients, it was a testament to the power of proactive, managed IT services.
Feedback from Customers
“…many thanks for the proactive approach. You had flagged this before we received an alert for it.”
Public sector client
“Thank you for dealing with this so well and so quickly”
Education establishment
“Thanks for your prompt action in patching this high-profile vulnerability.”
Travel and Transport organisation
Contact Us
Our proactive and preventative managed services are available to reliably manage, maintain, support, and administer your EBS application whenever needed, giving you complete peace of mind for less than the cost of an in-house DBA.
If you are interested in our EBS managed services, please contact us today.
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