Organisations rely heavily on enterprise resource planning (ERP) systems to drive their business forward in today's rapidly evolving business landscape. Oracle E-Business Suite (EBS) remains one of the most popular ERP solutions, offering a comprehensive suite of applications to manage various business functions. However, managing and maintaining an Oracle EBS environment can be complex and resource-intensive, requiring specialised expertise and dedicated resources. This is where DSP’s Oracle EBS managed service can support your organisation. Below are five reasons why businesses should consider outsourcing the management of their Oracle EBS environment to a trusted managed service provider such as DSP:
Managing an Oracle EBS system requires in-depth knowledge of the platform's architecture, configuration, and best practices. Our proactive and preventative managed services are available to reliably manage, maintain, support, and administer your EBS application whenever needed, giving you complete peace of mind for less than the cost of an in-house DBA. DSP’s Oracle EBS managed service brings our skilled team with extensive experience optimising and supporting Oracle EBS environments. Our experts stay up-to-date with the latest advancements and industry trends, ensuring your Oracle EBS system operates at peak performance.
Outsourcing your Oracle EBS environment to a leading managed service provider, such as DSP, can result in significant cost savings compared to hiring and maintaining an in-house IT team. Our Oracle EBS managed services are trusted by over 100 enterprise and mid-sized clients, helping them reduce IT costs by as much as 70% and increase the resilience of their mission-critical applications. By outsourcing the management of your Oracle EBS to DSP, organisations can save on hiring and training internal staff dedicated to EBS maintenance and support. DSP's team of experts handles day-to-day operations, system monitoring, troubleshooting, and routine maintenance, allowing businesses to allocate resources more efficiently.
DSP's managed service involves continuous monitoring of the Oracle EBS environment to identify potential performance bottlenecks, system errors, or security vulnerabilities before they escalate into critical issues. By proactively addressing these issues, DSP ensures that the EBS system operates smoothly and reliably. Also, DSP manages patching and upgrade/update activities for the Oracle EBS environment, ensuring that the system is always up-to-date with the latest security patches, bug fixes, and feature enhancements. By staying current with software updates, DSP helps prevent performance degradation and security vulnerabilities that can impact system reliability.
DSP works closely with customers to understand their unique Oracle EBS requirements, challenges, and objectives. By tailoring our managed service offerings to meet the customer's specific needs, DSP ensures you’ll receive solutions that deliver maximum value and support your long-term strategic goals. One of the main benefits of a DSP Oracle EBS managed service is that we maintain open and transparent communication channels with customers, keeping them informed about the status of their Oracle EBS environment, ongoing initiatives, and any relevant updates or changes. By adopting a collaborative and communicative relationship, DSP builds customer trust and confidence, laying the foundation for a long-term partnership based on mutual respect and understanding.
DSP establishes clear SLAs with customers that outline specific incident resolution and response time objectives based on the severity and criticality of the issue. These SLAs are tailored to meet a customer's unique Oracle EBS requirement. In cases where an incident requires escalation to higher levels of expertise or management, DSP follows a predefined escalation process to ensure timely and appropriate action. This may involve engaging additional resources or technical specialists to effectively address complex or critical issues. Finally, DSP is committed to improving and optimising its incident management processes by regularly reviewing performance metrics, analysing incident trends, and soliciting feedback from customers. DSP identifies areas for improvement and implements corrective actions to enhance incident resolution and response times further.
In conclusion, outsourcing your Oracle EBS system to a trusted managed service provider, such as DSP, offers numerous benefits to help your business. By partnering with a reputable and leading managed service provider, businesses can optimise their Oracle EBS environment, drive operational efficiencies, and unlock new opportunities for growth and success. If you're considering an Oracle EBS managed service, contact our team and one of our experts would be happy to have a conversation with you!